CLOCK & COMET STUDIO LLC
Support
Need help with Alchemy Vista? Contact the studio with your game version, device, and a short description of what happened.
samuel@clockandcometstudio.com
Do not send passwords, card numbers or other payment credentials. Crop private information from screenshots. If saving fails, keep the game open and export a backup of the active collection.
Your collections
Does the game save automatically?
Yes, on this device. The Save files screen contains ten separate collections. You can continue or rename an occupied space, or start another collection in an empty space. The game does not offer deleting or restarting an occupied collection.
How do I protect or move my progress?
Open Save files and expand the optional backup tools. Export each collection separately: a file covers only the active collection. Keep copies outside the app before reinstalling, clearing browser data or moving devices. Import merges discoveries into the active collection.
Safari, a Home Screen web app and the native iOS app can have separate storage. Saves do not automatically transfer between them. Exported collection files do not include hint history or commercial credit balances.
Why are hints shared across collections?
The daily allowance and previously unlocked hints are shared on this device. Each hint includes two clues and free rereads. Open Previous hints to revisit eligible clues; their ingredients must be in the active collection. Opening the Hints screen does not spend a hint.
Are ads or purchases charging me now?
No. This prelaunch web version offers explicitly labeled test simulations only after you enable test mode. Simulated credits are separate from real free-hint usage and do not establish a purchase or advertising reward. The normal prepared iOS beta disables this simulator. There is no live payment or advertising service today.
An illustration or sound is missing
Try closing and reopening the illustration, then its retry button if shown. Check sound settings and tap to resume sound after an interruption. Tell us the element or painting name, the game version and what you were doing. A screenshot helps.
Where are iOS updates?
The native app is in preparation. Its builds will update through TestFlight during beta or the App Store after release. Web updates are separate and do not update a native build.